1. No subscription to cancel
A direct EQK licence is billed once and covers up to two Macs — there is no recurring charge, trial-to-paid conversion, or membership to cancel. Closing the Razorpay checkout window before completing payment charges you nothing, and the page confirms this immediately ("Checkout closed. Nothing was charged.").
2. Refund window
If you change your mind, you can request a full refund within 7 days of purchase, provided the licence key has not been activated on any Mac. Activation is checked against our licensing records, not just what you report, so an unused key is refunded without further questions.
3. What isn't covered
Once a key has been activated on a Mac, the direct purchase is treated as delivered and used, and is not eligible for a refund outside of a genuine technical defect (see below). This mirrors how most digital software licenses are sold: the unlock is instant and the 7-day window exists specifically to cover a change of mind before you've started using it.
If EQK has a defect that prevents premium features from working and it can't be resolved through support (a corrected build, a fresh activation, etc.), we'll refund the purchase regardless of the 7-day window or activation status.
4. Duplicate charges and failed payments
If Razorpay charged you more than once for the same purchase, or a payment shows as successful on your bank statement but you never received a licence key by email, contact support with the payment ID from your bank/Razorpay confirmation — these are refunded in full and don't count against the 7-day window, since they aren't a change of mind.
5. How to request a refund
Email support@kuja.dev with the email address you paid with and, if you have it, the Razorpay payment ID from your confirmation email or bank statement. If you already have your licence key, include it — this speeds up verifying whether it's been activated.
6. Processing time
Approved refunds are issued back to the original payment method through Razorpay, which typically settles within 5–7 business days depending on your bank or card issuer. The licence key is revoked once a refund is approved and stops working on any Mac it was activated on.
7. App Store purchases
Apple handles billing and refunds for kuja.dev purchases made through the Mac App Store, including EQK and DropK Pro monthly, yearly and lifetime purchases. BenchK is currently free and has no purchase to refund. Use Apple’s purchase-history or refund process for any Apple-billed purchase; kuja.dev cannot issue an Apple refund directly.
8. Prepared conversations
If kuja.dev does not personally prepare for or attend substantially the purchased call duration, the customer may choose a replacement session or full refund. A disagreement with a recommendation or an outcome that does not succeed is not by itself a preparation failure.
A customer may cancel or reschedule once without charge by writing at least 24 hours before the confirmed call. Later cancellation and no-show treatment is stated before payment and cannot override mandatory rights.
9. Guided app builds
If kuja.dev does not provide the preparation or focused coaching time stated in the accepted guided-build plan, the customer may choose replacement time or a refund for the undelivered portion. The guarantee covers preparation and dedicated guidance, not completion of the app or any commercial, technical, platform-review or release outcome.
Customer absence, missing access or materials, changed goals, third-party outages, platform review and force majeure pause or exclude the affected schedule. Rescheduling and cancellation terms are shown in the written plan before payment.
10. Contact
Questions about this policy, or about a specific purchase, can be sent tosupport@kuja.dev. See also theEQK privacy policy and the site'sTerms of Use.